Battle of the Libraries Clarification

My readership recently exploded, and so I wanted to take this time to address some details that may have confused some people when first visiting my blog.  Firstly, a disclaimer: I am a library employee and a current library student.  I think there is nothing more valuable to any community than a good library.  Also, this is my personal blog.  Until this morning, I was writing for the ten friends who read it daily.  I understand that putting things on the internet comes with the risk of being discovered, but I ask that my readers treat my blog as it was intended–as a personal blog rather than a professional library journal.

Now let me explain the purpose of my project.  I’m a student and so places to study are very important to me.  I wanted to review libraries as great places to go to work on assignments.  I look at the space inside the library, the atmosphere, the amount of light and noise as well as how easy it is to find, and the parking.

As a library employee, it’s my opinion that it is essential for library staff remain helpful and kind.  Friendly costumer service is key to inviting patrons to return.  I’m rating libraries by how eager staff members are to answer my questions and help me find sections of the library I’m not familiar with.

As a avid reader (and patron) , I am mostly interested in young adult literature and graphic novels.  Those are the kinds of books I like to read, so those are the sections I head for when entering a library. I am rating libraries on their selection and how easy the books are to find.

Based on these qualities, I am evaluating Nassau County libraries.  I am not comparing programs or policies or the age of buildings.  I don’t expect libraries to control the traffic or ensure drivers pay attention to cross walks.  I am merely commenting on how a patron with my interests experiences each library.

I ask my readers to understand this blog only contains my opinions.  Perhaps study space and graphic novels aren’t important to you–in that case this would be a terrible review to read.  My main concern is letting the libraries who value me as a patron know that I appreciate them.  I am happy to visit beautiful buildings, and I am thankful that there are librarians like the very helpful Port Washington ladies to help me find the material I need.

I’ve only visited six libraries so far, but from those six I’ve learned that libraries are different and unique.  I’m not coming to spy on your library and I am most certainly not waiting for staff members to be in the worst of moods before bombarding them with trick questions.  I just want to see what Nassau County has to offer.

PS–To the sincerely friendly librarian from Manhasset that invited me back for a second visit: Thank you!  It’s people like you that bring patrons in and keep them there.  I hope when I do visit, you’re the one I speak with.

5 thoughts on “Battle of the Libraries Clarification”

  1. I, for one, am not upset or concerned that you are doing this. I was just excited when I thought you were completely outside of the library world because I think it’s important for us to get opinions and perspectives from civilians.

    I’m still really interested in Tweeting with and / or meeting you! I’m @Lizo18.

  2. Dani,
    I read the 15 comments on the Port Washington vs. Manhasset post and you certainly took your lumps. Language used aside, I agree with your comment that patrons won’t give libraries a second chance. I was recently in New Orleans and the library I visited was in an old mansion and it was adorable. Great first impression. However the librarian on the second floor barely looked up from the book she was reading when we entered. Horrible second impression.
    We are in the customer service business and as such we need to be ‘on’ all the time. We need to acknowledge our patrons when they walk in. We need to get off our duffs when asked a question and walk patrons to the appropriate area. We need to know where everything in the library is located.
    If your expanded readership takes your comments to heart and improves their service, rather than rationalizing why your negative comments are wrong, then everyone benefits–libraries, patrons, etc.
    So maybe temper your language a little but don’t spare the libraries because you might embarrass a director or circulation clerk. I hope you visit my library because we aim to blow you away with our customer service.

    1. Thank you for your comment, I appreciate the input! I look forward to visiting your library in the future weeks.

  3. Please contact me. I am teaching a reference course this fall. I’d like you to come and speak to my class, if you are willing.

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